Collection of information

By visiting and navigating through this Website some limited information about you is automatically collected in the form of a small piece of alphanumeric code known as a cookie. This is stored on your computer containing a unique identification code and enables us to record statistics of page usages on our Website. It is also necessary to enable our server to recognise your Web browser in order to perform certain functions, such as making purchases on our Website. Whilst it is possible to amend your browser to decline a cookie, we would recommend that you leave these on. We will usually receive personal information about you (for example, your name, address, telephone number, email address and credit card details) in the following ways:
(a) directly by you when making an enquiry or an order, when requesting details of any special promotions or marketing literature from us, when taking part in a survey or when contacting us in any way for any other reason;
(b) from third parties, such as credit reference agencies, in order to assess your credit rating, or where you have given your consent to such third party to disclose your details to us where our goods or services may be of interest to you.

Use of information

Any information received by us could be used to:
(a) respond to any query you may have;
(b) manage and process your order;
(c) verify your credit rating;
(d) resolve any complaint by you;
(e) analyse trends and patterns of enquiry to help improve our range of products and service;
(f) manage our Website and business strategy; and
(g) analyse the volume of users to this Website and the manner in which our Website is used in order to improve the content and layout of our Website and generally the good and services we supply.

We may from time to time have third parties carrying out certain services for us, for example, developing our Website or other marketing materials, carrying out surveys or market research, delivering packages or processing credit card or cheque payments. In some instances, such contractors will have access to personal information in order to perform their functions but will not at any time have any authority to use such information for any other purposes. Save as provided in this policy, no information provided by you will be sold, rented, licensed or disseminated to any third party for any reason whatsoever without your consent. By supplying us with any personal information about you through this Website or by any other means of communication, you consent to the receipt and use of such personal information by us in any manner set out above. We may from time to time have special promotions or previews of which we would like to notify you. If you do not wish to receive such marketing or promotional material, you can change your setting in the members area, or choose "unsubscribe" from your email newsletter. We will, as soon as reasonably practicable after your request, delete your interest from our database. At no time do we ever send random marketing emails to personal email addresses (spam). Where there is any change to your details, you can email or write to us with your new details. For the sake of convenience, please confirm which of your previous details will need to be amended. For users who have registered as a member online, you can change your details once you have logged into your account. You have a right under the Data Protection Acts at any time to request a copy of any information held by us about you. Please note that the retrieval and sending of information by us will incur a fee of £5 and charged to you.

Disclaimer

Whilst we use all reasonable endeavours to ensure that the products sold by Jilly's Mall are represented as closely as possible on our Website, there may be occasions where by some oversight an error occurs (for example, as to typography, specification or price) or there is a delay in updating information on the Website. As such, no liability shall be accepted by Jilly's Mall for such error.

Owing to technical differences in hardware and software generally, the customer should be aware that colour and other technical factors shown on this Website may vary from the product supplied. Photos and images are published for the sole purpose of giving an approximate idea of the Goods described and do not form part of the Contract.

Further, the size, colour and product descriptions are approximate only and no representation or warranty is made as to the accuracy or completeness of the information provided. Our range of products is continually evolving and we reserve the right to amend and improve this Website and any other information supplied to you at any time without prior notice.

The content of this Website is passed over public networks and, given the unpredictability of this electronic infrastructure, Jilly's Mall Ltd does not warrant or guarantee that the supply of information from this Website or its emails will be free from interruptions, viruses, defects, delays or errors. All liability for damages or otherwise in respect of the use or inability to use this Website and any communications from Jilly's Mall for any reason whatsoever are expressly excluded. Any links to third party websites from this Website are for reference and information only and the use of such third party Websites are wholly at the risk of the user.

All stock sold by Jilly's Mall is subject to availability and we reserve the right to change our range of stock and our prices at any time without prior notice. We cannot guarantee that the product you see on a visit to this Website will continue to be available on your next visit.

There may be instances where the replenishment of stock is subject to circumstances beyond our control, such as, without limitation, adverse weather conditions, low supply of raw materials and labour, technical difficulties, logistical problems or restraints in manufacturing, shipping, import or export, or acts of God. In such instances, no liability is accepted by Jilly's Mall for the delay in delivering orders. However, where we anticipate or have received notification of an extended or indefinite delay in the supply of our products we will notify you at the earliest opportunity. You will then have the option of a full refund of those goods not yet delivered but paid, or (where payment has not yet been made) you can decide not to proceed with such purchase.

In any event, if the goods in question cannot be delivered within 30 days of the contract forming, the contract shall be terminated and a full refund will be given to the customer without further liability to Jilly's Mall.